House rules

INFORMATION FOR GUESTS:

Dear guest, a warm welcome to our holiday apartment — we hope you enjoy a relaxing stay with us.

Our experience has shown that certain rules regarding the use of the furnishings and guest conduct are helpful in making your stay as carefree as possible and in avoiding misunderstandings in advance.

1. Furnishings and damage

Please treat our furnishings with care, and only put used dishes back in the cupboards when clean and dry. Damage to furniture and fittings does happen and can usually be resolved without difficulty. Please inform us immediately of any damage that occurs. As a rule, tenants and fellow travelers are liable for such damage and are responsible for appropriate replacement or reimbursement of costs. For minor damage, such as broken dishes, this is usually not necessary.

2. Noise and quiet hours

Please be considerate of our neighbors and keep music or TV at room volume in the apartment. General quiet hours begin at 10:00 pm.

3. Visitors

Your visitors are welcome in our holiday apartment at any time for short periods. However, unregistered guests are not permitted to stay overnight in the apartment. If the number of guests changes, please inform us in good time so we can prepare the apartment accordingly.

4. Smoking

Smoking is strictly prohibited in our holiday apartments. Please use only the outdoor area of our apartments for smoking.

5. Pets

Pets are generally not permitted in our holiday apartments. The exceptions are the apartments Am Dömchen, Kleine Relaxwelt, and Fewo Weitblick, where dogs are welcome after prior registration.

6. Security and valuables

Always close all windows and the front door before leaving the apartment, and make sure to switch off electronic devices. We accept no liability for the loss of valuables during your stay.

7. Waste separation

Please separate your household waste using the containers provided in the apartment and dispose of it in the bins located in front of the building.

8. Cleaning

A thorough final cleaning of the apartment is carried out by our cleaning service after your departure, as agreed. However, we ask that you remove any major mess in advance and leave the apartment broom-clean upon departure, strip the beds, and place the bed linen and bathroom towels together. The final cleaning included in the rental price does not cover the kitchen or the dishes — both of these must be cleaned by you. Should additional cleaning be necessary, the costs will be invoiced. The same applies to defective items or damage. Likewise, we expect our guests to treat our holiday apartments with care.

9. Arrival and departure

The apartment can be occupied from 4:00 pm on your arrival day. Departure is by 10:00 am.

10. Key

You will receive a 6-digit code to enter the apartment. Please note that after entering the code, it must be confirmed with the Yale button.

11. Environment

We care about the environment, and hopefully you do too. Please switch off the lights and any electronic devices when not in use. Saving water also helps nature. Thank you.

12. Emergency contact

For emergencies, here are the most important contact details:

Landlord: +49 177 4102002

Police: 110

Fire department: 112

Please don't hesitate to contact us with any other questions or concerns.

Thank you for your cooperation, and we wish you a wonderful stay.

Best regards, The Beuning family